Wait for the Get in touch option to appear in the chat window (the option will appear after a few seconds).Select Contact support from the options.Click the question mark icon in the bottom-right corner of the screen.You'll be given the option to attach a URL to your Figma file to your bug report. If this issue is happening in a specific file, the Figma support team may need access to the file to troubleshoot further. Is anyone else on your Team experiencing this issue?.Does the problem persist across different internet connections? Or on different browsers?.Does the problem persist after restarting your computer?.Are you experiencing this in Figma in the browser and in the desktop app?.You can include these in your message to speed up the process: This will help us to identify where the issue might be occurring. The Figma support team may ask you some additional questions about your setup. A screenshot of the error message, issue, or unexpected outcome.Step-by-step instructions on how we can reproduce the issue.For example: whenever I import a file from Sketch, I get an error that I have a failed import. A detailed description of the behavior.If you're unable to take a video, please include: We recommend including a short video that shows both the error and the action(s) you took before encountering it. The best way for us to identify the issue is to see it happening. If you've come across something that looks like a bug, you can submit a bug report without leaving Figma. We can then troubleshoot this further to find you a solution or explanation. Why: This lets us know that there's something unusual happening in your account. The more information you can provide us with, the faster we can troubleshoot the issue. If you're still experiencing problems, let us know! Check out our Submit a bug report to Figma article for more information on getting help. Follow the links below for more information. We've put together step-by-step instructions that take you through these tests. If you're still encountering problems, we may ask you to perform some diagnostic tests. This is the standard port for websites that are run over SSL (Secure Sockets Layer - https). Ask your IT department or systems administrator to unblock Port 443.Learn more in our What Platforms, Devices and Browsers are Supported? article. You can access the Figma web app from any of our supported browsers. If you're using the Desktop App behind a Firewall, proxy or Virtual Private Network (VPN), you may see the error message: Connection Error (407). 🚫 You aren't using Figma behind a Firewall or Proxy Learn more about managing and improving memory in our Troubleshoot Memory Issues article. If you are working with large Files in Figma, then you may run into some issues with memory. When your File reaches the active memory limit we will display an error message on screen. There is currently an active memory limit of 2GB on Files. Figma is not supported on machines running a 32-bit environment. You must be running the Figma Desktop app in a 64-bit environment.
#Download figma for mac windows
✅ You are running a 64-bit version of Windows Learn more in our Configure your browser for Figma article. You will need to have this enabled to use Figma. You can check if your browser has this installed and enabled, by visiting this website: ✅ You have WebGL enabledįigma is built using WebGL. We only support stable release versions of Chrome, Firefox and Safari. ✅ You're running the latest version of your preferred browserįigma doesn't support developer or beta versions of browsers. Let us know by reaching out to the Support Team or Submit a bug report. We're actively working on improving the Figma experience for low-bandwidth connections. Reduced performance when panning and zooming in the Canvas.Seeing low-resolution versions of your images.If your connection is unreliable, or you experience periods of limited bandwidth, your performance will be impacted.
#Download figma for mac Offline
Figma does not currently support offline move.
We recommend you check the following things: ✅ You have a reliable and stable internet connectionįigma requires access to a reliable and stable internet connection. Font missing or running into other font issues? Troubleshoot common font issues → Basic Troubleshooting
0 kommentar(er)
